Below are some of the most frequently asked questions about the delivery of orders. Please ensure you check the below before contacting us, as you may find the answer to your question here:-

Delivery Questions

Is delivery free?
Where can I have my order delivered to?
When will my order arrive?
What happens if I'm not in when my parcel is delivered?
My parcel has not arrived?



Is delivery free?

Delivery is free of charge on all orders within the UK.
We can deliver to Eire and the Channel Islands, however an additional delivery charge will be made to these locations. We do not deliver to any locations outside of the United Kingdom.

Where can I have my order delivered to?

For security reasons we will not be able to deliver your order to any address other than:
a) your registered home address (UK only)
b) your place of work (UK only)

If you request delivery to your place of work this may create a slight delay in the processing of your order as further security checks will be carried out prior to despatch. In certain circumstances we may ask you to provide us with proofs of identification or address before we can despatch your order. This is to protect both you and us.

When will my order arrive?

We aim to process and despatch all orders within 2 working days of the order being placed with us - this is subject to successful verification of your order/payment details and/or credit check and connection to the mobile phone network if applicable and stock availability.

Providing you have supplied us with a valid email address, you will receive an email from us notifying you when your order has been despatched from our warehouse. A signature will be required upon delivery. We understand how difficult it can be waiting for your order to arrive. However, once your order has been despatched and is on it's way to you, we are unable to give you any further estimates of delivery time.

What happens if I'm not in when my parcel is delivered?

Don't worry! If you are not in when the courier attempts to deliver your order they will leave a card for you with details of your parcel reference and a telephone contact number. You can then contact the courier directly to re-arrange delivery or arrange collection from a local depot if you wish. Please note that re-deliveries cannot be arranged for Saturdays, Sundays or Bank Holidays. Note also, once your parcel has been despatched from our warehouse we cannot change the delivery destination address.

My parcel has not arrived?

All deliveries are made the next working day (excludes Saturdays & Sundays & Bank Holidays) usually between 08.00am and 5.30pm. If you have been notified by email that your order has been despatched and you do not receive your order or a notification from the courier that they have tried to deliver your parcel within this time scale, please contact our Customer Service Team who will be able to assist with the tracking of your parcel. Please note we cannot be held responsible for any delays in the delivery of your order caused by the courier or by no-one being available to sign for your order at time of delivery.